Return & Exchange

Return & Exchange Policy

At Mirani, we take great pride in crafting high-quality jewellery. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange option to ensure your peace of mind.

Eligibility for Returns & Exchanges

Returns must be initiated within 2 days of receiving your order and exchanges must be initiated within 7 days of receiving your order.
Items must be in their original condition, unworn, and with all tags and packaging intact.
Custom-made, engraved, or personalized jewellery pieces are non-returnable and non-exchangeable unless defective.

How to Initiate a Return or Exchange

Contact Us: Email our support team at support@miranijewels.com or call us at +91 9752126622 with your order details.
Approval & Instructions: Once approved, we will provide return shipping details.
Shipping Back: Securely pack the item and send it using a trackable courier service.
Inspection & Processing: If damaged / defective / replacement products are approved, then it will be done and delivered within 5-7 days.

Refund Process

Refunds will be credited to your original payment method within 3-4 business days after approval.
Shipping charges and any applicable handling fees are non-refundable.

Exchange Process

If you wish to exchange your item for another, please specify the new item’s details.
The price of the new item has to be equal to greater than the item you wish to exchange.
Exchanges are subject to stock availability.

Damaged or Defective Items

If you receive a defective or damaged item, please notify us within 2 days with clear images of the product.
We will arrange a replacement or provide a full refund at no extra cost.

Non-Returnable Items

Custom orders and personalized jewellery
Items sold during sale.
Items returned beyond the return window

For any queries, feel free to contact our support team at support@miranijewels.com or call us at +91 9752126622. We are happy to assist you!