Refund Policy

At Mirani, we prioritize customer satisfaction and strive to provide high-quality jewellery. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds are applicable.

1. Eligibility for Refunds

We offer refunds under the following conditions:

The item is defective or damaged upon arrival.
The wrong item was delivered.
The item does not match the description or images provided on our website.

To be eligible for a refund:

The item must be unused, unworn, and in its original packaging with all accompanying documents (e.g., invoice, certificate of authenticity, warranty card).
A refund request must be made within 2 days from the date of delivery.

2. Non-Refundable Items

We do not offer refunds for:

Customized, engraved, or personalized jewellery.
Items purchased during sale, clearance, or promotional offers.
Products that show signs of wear, resizing, or alterations.

3. Refund Process

To request a refund:

Contact our customer support team at support@miranijewels.com within 2 days of receiving your order.
Provide your order number, images of the item (if damaged/defective), and a brief explanation.
If damaged / defective / replacement products are approved, then it will be done and delivered within 5-7 days.
After inspection, we will initiate the refund and it will be credited to your original payment method within 3-4 business days.

4. Late or Missing Refunds

If you haven’t received a refund within the stated period, first check with your bank or payment provider.
If the issue persists, contact us at support@miranijewels.com.

5. Exchanges

We offer exchanges instead of refunds for eligible items. If you prefer an exchange, please refer to our Return & Exchange Policy.